Raise a Request / Create support Ticket

Layouts

The service desk has predefined request types, there are called Layouts:

1. Computer Related
   
2. GO2 Health
   
3. Best Practice
   
4. Microsoft Office
   
5. Accounts and Passwords
   
6. Website
   
7. Adding/Removing user/employee
   

Creating a ticket

When you wish to raise a request, simply select one of those. 

In the example below, we're are creating a BP issue

After the ticket has been submitted, you'll see a summary, ticket ID and status

Status

All status currently available within tickets are:

1. Waiting for support: The request is pushed to Ubyte and waiting to be handled.
2. Waiting for customer: Ubyte pushed the ticket back to the client and waiting for response.
3. In progress: The ticket is currently being handled by Ubyte.
4. Pending: The ticket is deferred by the client (gathering information before getting back) or by Ubyte (implementation/development to be scheduled still).
5. Canceled: The request was canceled (e.g. if identified as irrelevant by the client).
6. Resolved: The request was resolved - either by Ubyte or by the client directly.
   
7. Open: The request has been submitted and is waiting for support
   
   

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