Interface Overview
The service desk's interface is tab based design, Home, My Area, Knowledge Base.
Home
This is your landing page. From here you can navigate yourself via the menu, you can search for knowledge base articles, or use the shortcuts provided on the front page
This is your landing page. From here you can navigate yourself via the menu, you can search for knowledge base articles, or use the shortcuts provided on the front page
My Area
This area is where you can view your tickets and the status of your tickets
Knowledge Base
A knowledge base is a central database of information that provides solutions or answers to common questions or problems. This will have articles that will help you self diagnose some issues you might be having.