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Welcome GO2 Health's Service Desk!
Welcome to GO2 Health’s comprehensive guide to using our service desk. We understand that technology can be complex and sometimes frustrating, which is why we’ve designed this service desk to be easy to use and accessible 24/7. In this guide, you’ll ...
Log in to the GO2 Health Service Desk
In order to fully access all available options, logging into your account is required. You can login by either clicking on the Sign In tab or use this url: https://servicedesk.go2health.com.au/portal/en/signin
Interface Overview
The service desk's interface is tab based design, Home, My Area, Knowledge Base. Home This is your landing page. From here you can navigate yourself via the menu, you can search for knowledge base articles, or use the shortcuts provided on the front ...
Raise a Request / Create support Ticket
Layouts The service desk has predefined request types, there are called Layouts: Computer Related GO2 Health Best Practice Microsoft Office Accounts and Passwords Website Adding/Removing user/employee Creating a ticket When you wish to raise a ...
Respond to the Ubyte Support
Responding to Tickets Whenever the request status displays Waiting for customer, you as a client need to take action. In most cases, Ubyte staff may require further information in order to proceed. Adding Extra information to your ticket You can edit ...